Terms & Conditions
Please read our service agreement carefully before booking a session.
General Terms
Welcome to Purr and Pamper. By booking our mobile cat grooming services, you agree to these terms, ensuring a safe and stress-free environment for your feline companion.
Payment
Payment is due in full at the time of the grooming session. We accept cash or direct bank transfers. Detailed invoices are available upon request.
Cancellations
We require at least 48 hours notice for any appointment changes. Cancellations made with less than 24 hours notice will incur a fee equal to 50% of the scheduled service cost.
Booking an Appointment
Appointments are scheduled based on availability and location. As a mobile service, we provide an arrival window rather than a fixed time to account for traffic and previous grooming durations.
Pricing Estimates
Initial quotes are estimates based on the information provided. Final pricing may be adjusted based on the cat’s size, coat condition, temperament, and the actual time required for grooming.
Health
Owners must disclose any known medical conditions, allergies, or recent surgeries. While we handle all cats with extreme care, grooming can be stressful especially for elderly pets or those with underlying issues.
Home Visits
For home visits, we require a safe space to work with good lighting. A quiet, distraction-free environment helps keep your cat calm during the process.
Grooming Area
We maintain high standards of hygiene. It is the owner's responsibility to ensure the grooming area within the home is safe and accessible for our equipment.
Matting and Fleas
Severely matted coats may require a shorter clip for the cat's comfort and safety. If fleas are discovered, an additional cleaning fee will be applied to cover the sanitization of our mobile tools.
Photos for Social Media
We love sharing our feline transformations. We may take photos of your cat for our portfolio or social media unless you explicitly opt-out at the beginning of the session.
Insurance and DBS
Purr and Pamper is fully insured for public liability and pet grooming services. DBS checked to ensure peace of mind and professional integrity during home visits.
Grooming Disclaimer
Health
Grooming can expose underlying skin conditions or stress-related issues. Purr and Pamper is not responsible for complications arising from pre-existing health problems.
Matting
Removing heavy matting carries risks of skin irritation or nicks. We prioritize your cat's comfort over aesthetic results in these cases.
Behaviour and Aggression
If a cat becomes overly aggressive, we may terminate the session for safety. A handling fee may still apply if the groom is partially completed.
Fleas
Should fleas be present, we will advise on treatment. A cleaning fee is mandatory to prevent cross-contamination between clients.
Acknowledgement
By booking, you acknowledge these risks and authorize Purr and Pamper to perform the grooming as discussed.
Health
All cats must be flea-free and up-to-date with vaccinations. Owners must disclose any underlying health conditions, recent surgeries, or skin issues prior to the appointment. We reserve the right to stop a groom if a cat's health appears compromised.
Service Policies
Home Visits
As a mobile service, home visits require a safe place to park within reasonable distance of the property. Clear access to your home is necessary to transport grooming equipment safely. Please ensure the grooming area is ready upon our scheduled arrival.
Grooming Area
A quiet, well-lit indoor area with access to an electrical outlet is required. For the cat's safety and focus, we ask that other pets and distractions be kept away from the grooming space during the session.
Matting and Fleas
Removing severe matting can be stressful and carries risks of skin irritation or nicks. Flea infestations found during a groom will incur a decontamination fee to cover the cleaning of equipment and supplies.
Photos for Social Media
We love to showcase our furry clients! Unless you explicitly opt out, we may take photos of your pet before, during, or after the groom for use on our social media platforms and marketing materials.
Insurance and DBS
Purr and Pamper is fully insured for public liability and pet grooming services. Our groomers hold current DBS clearances, ensuring peace of mind while we are working within your home environment.