At purr and pamper cat grooming, we respect your privacy and we are committed to protecting your personal data in compliance with the GDPR regulations. This privacy policy explains how we collect, use and protect your private information when visiting our website (www.purrandpampercats.co.uk)

1. Information we collect

We will typically collect and store the following:

• Owner details including name, home address, phone number and email
• Cat details including breed, age, medical history, temperament and any other information you give us that we find necessary to record
• Vet information, incase of an emergency
• Any payments that have been taken (card payments will be processed securely, we do not store card details)

2. How we use your data

• To book and manage your appointments through emails and texts
• To contact you about an appointment or regarding your cats groom
• To ask for a review
• To keep a record of the groom (what groom the cat last had and any notes)
• To respond to enquires or complaints
• To send booking confirmation and reminders

3. How we store and protect your data

• On a GDPR compliant booking software
• Paper records will be secured in a locked cabinet
• Electronic equipment has a secure password

4. Sharing your information

We never share or sell your data. We never keep payment details.

We will only share it with third parties when:

• We need to provide data to a veterinary practice if there’s an emergency and your cat requires urgent care if we are unable to contact you
• If required by law
• On secure booking platforms to manage bookings

5. Website and Cookies

Our server logs capture details such as your IP address, browser software, operating system, URL and the date and time of your visit. Like most websites, our website uses performance cookies to ensure you get the best experience on our website. It analyses each visit and collects information to help with performance. However, this can be opted out in your browser setting.

6. Your rights

You have the right to:

• Request a copy of the data we have stored
• Ask us to correct any inaccuracies
• Request that we delete your data
• Withdraw consent at any time